ORDERING & SHIPPING POLICIES
These terms apply to users of studiovilleauvinen.com. They will be valid for all your future transactions with Studio Ville Auvinen and visits to studiovilleauvinen.com. These conditions apply to sales of all products by studiovilleauvinen.com to private individuals. This website is directed exclusively to private individuals. Studio Ville Auvinen reserves the right to revise these terms and conditions. Users are responsible for keeping themselves updated with such changes.
If you have any questions about the below, please feel free to reach out to us via our customer service email ville@studiovilleauvinen.com.
SHIPPING
WHERE WE SHIP
Studio Ville Auvinen ships worldwide to most countries. If you cannot check out due to shipping limitations, please feel free to contact us, and we will do our best to arrange shipping.
SHIPPING COST
Europe: Free shipping on orders above 200 €. For larger furniture, an additional shipping fee may be added. For orders under 200 €, shipping will be calculated at checkout. Great Britain, Switzerland, and Norway are considered outside of the EU.
Rest of the world: The shipping cost will be calculated at checkout, depending on the size of the order and the shipping destination. Upon entering your shipping address, you will see the checkout total update with the appropriate shipping rate.
SHIPPING TIMEFRAMES
Please note that these timeframes apply to in-stock items. Made to order and pre-order items ship with different timeframes as specified on the product page. We do not guarantee that all the items available at studiovilleauvinen.com are in stock at the time of your order. If we are out of stock of any items in your order, we will contact you by phone or by e-mail.
Standard handling time for all items is 1-4 business days and is not inclusive of the shipping timeframes provided below. These timeframes are approximate and do not account for shipping delays. Occasionally, shipments may fall outside the listed timeframes if an item is considered oversized or specialty.
Studio Ville Auvinen reserves the right to select the shipment method that best transports the package. This can occasionally result in longer shipment times, in which case you will be notified.
Studio Ville Auvinen reserves the right to fully refund and cancel free shipping orders outside of the EU in the case of costs incurred outside average shipping value.
DELIVERY
Once the order has been placed, Studio Ville Auvinen will send you an order confirmation, followed by a tracking e-mail once the package has been sent.
We cannot reroute packages once they have been shipped, so please ensure your shipping details and personal information are accurate at the time of checkout.
EXCHANGES & RETURNS
Items purchased at a discounted or promotional price are final sale. During the 14 days following the delivery of your order, you may request a refund of regular price items. To do so, you must contact us at ville@studiovilleauvinen.com where we will provide you with further instruction. Studio Ville Auvinen reserves the right to refuse any returns that have been shipped without a request. Products must be returned in unused condition with all labels and original packaging fully intact and in a re-sellable condition. Studio Ville Auvinen cannot accept returns where labels have been removed or products opened.
All exchanges are subject to availability. If we have the item you wish to exchange in stock, we are happy to facilitate an exchange for you.
The cost of return shipping in the case of a refund or exchange is to be covered by the purchaser. We are unable to provide prepaid shipping labels for returns at this time.
Refunds for returned merchandise will be made within two weeks from the date of receipt of the product to the original purchaser’s credit card. Note that the original shipping cost, duties, and/or taxes will not be refunded. For countries within the EU, VAT will be included in the refund.
For questions about the return process, contact ville@studiovilleauvinen.com.
DAMAGED GOODS
If your item(s) appear to be damaged or have been broken during transportation, please send a photo of the damage, box, and item label along with your order number to ville@studiovilleauvinen.com. Damaged goods must be reported immediately upon receipt of goods. However, please note that many of our products are hand-made and therefore each possess unique characteristics. Small imperfections are often inherent to the natural materials we work with and are what makes each piece unique.
Faulty items will be replaced by the same type of product, subject to availability.
PAYMENT, DUTIES & TAXES
PAYMENT
We accept payments by Visa, MasterCard, and American Express in all regions. The full amount will be charged when we receive your order. Studio Ville Auvinen does not store customers’ payment card details for security purposes.
If you have been charged the wrong amount when shopping from the webshop, we will give you the option of placing a new order with the correct price or cancelling your order. If we are unable to get in touch with you, your order will be automatically cancelled.
VOUCHERS AND PROMOTIONS
Voucher codes cannot be combined with other campaigns or additional vouchers. Voucher codes are subject to expiration and are only applicable within the set date range. Vouchers can therefore not be applied to past or future orders that fall outside of the voucher’s valid dates. Promotions are not applicable on past orders.
PRICES
All orders are charged in EUR. Studio Ville Auvinen is not responsible for currency changes, and your bank determines the exchange rate that appears on your credit card statement.
DUTIES & TAXES
If your country is part of the European Union (EU), prices include Finnish VAT at 24 %.
For orders outside the EU, we offer tax deductions that will be automatically applied to your order. However, you may be charged VAT, import duties, and/or taxes upon receipt of your package, which are levied by customs. Studiovilleauvinen.com ships your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU, and we cannot predict what your particular charges may be. If you do incur any such additional charges, they must be rendered in order for your package to clear customs.
Studio Ville Auvinen does not cover additional storage or shipping costs that may result from lack of custom clearance or duty/tax payment. Please contact your local customs office for more information.